Resume

Experience

Collaborated with a cohort of the interns on a deep dive project on the municipal bonds market and PIMCO Muni Funds
Observed customer calls between PIMCO analysts and potential new clients
Learned the ACTIVE interview process and competed in an intern mock client call competition
Researched, planned, and presented on retirement funds and long-term investments for my future
Networked with PIMCO executives weekly and discussed career, daily workload, and client communications within the Internal Sales department

Wealth Management- Internal Sales Analyst

PIMCO

Austin, TX

Division I Rowing; Senior Captain

Boston College

Chestnut Hill, MA

Commit 20+ hours per week to training and competing during the fall and spring seasons, while efficiently

balancing the responsibility of a rigorous academic schedule
Outlined and achieved personal and team goals; constantly training to achieve a better physical and race mentality

of myself and the other women in the boat
Worked diligently to communicate, collaborate, and reach goals with forty other women
Motivate and encourage members of my team, specifically the eight women in my boat, to perform at our highest

level

Custom Success Intern

Worked closely with the EMEA and APAC Renewal Sales Teams to perfect their online PTC profiles used to

strengthen customer relations
Identified industry-specific best practices during COVID-19 to help customers easily shift to extended work-from-

home plans, while increasing their experience using out platform/product
Researched industry best practices for Freemium apps within SaaS companies for future applications to Vuforia

Chalk, an augmented reality product
Observed and supported Technical Support Account Managers with their customer calls and incident reports to

advance the overall improvement of ticket creation to ticket resolution
Constructed internal marketing plans, “Excitement Kits,” for PTC’s Augmented Reality Customers by working across the company to brainstorm ideas, goals, and a reasonable timeline

PTC

Boston, MA

Head Sailing Instructor

Coached groups of 10-15 sailors in the fundamentals of sailing and advanced racing
Created and implemented weekly lesson plans in accordance with the United States sailing guidelines to improve organization and productivity during instruction
Worked with three to five other coaches to share daily responsibilities and manage a fun, competitive program
Managed groups of children to learn sailing in a safe and fun way
Communicated with parents and sailors on progress, goals, and ways to improve

Newport Harbor Yacht Club

Newport Beach, CA

Boston College

Bachelor of Arts in Economics

Chestnut Hill, MA

GPA: 3.511
Minor: Marketing, Carroll School of Management
Division I Varsity Rowing, ACC Academic Honor Roll (Fall 2018-Spring 2022), Dean’s List First Honor (Spring 2020), Student Athlete Advisory Committee, Pen-Pal Program, Team Mentorship Program

Boston College Atheltics

Student Athlete Advisory Committee; Senior Captain

Collaborated with a co-captain to communicate team issues with coaches
Met weekly to discuss leadership roles and how to manage a team of 60 women effectively
Facilitated mediation between teammates while maintaining team long-term goals
Served as a team representative in weekly meetings with the entire BC Athletics Community
Aided in event planning for Athletics, which focuses on community service specific events, i.e the annual holiday gift wrapping for underprivileged youth
Advised freshman teammates in the peer-mentorship program to help ease the transition from high school to college
Engaged in a weekly Pen-Pal program with local elementary school children

Chestnut Hill, MA

Skills

STATA

Salesforce

Microsoft Office Suites

WordPress

References

Boston College Women's Head Coach

O: 617-552-8641

C: 734-476-0654

Courtney Duncan

C: 802-782-6244